Best Western Premier Kansas City Sports Complex Hotel

We were going to a college football game as a surprise Birthday present for my husband. We got train tickets so we didn't have to drive. I picked the hotel for proximity, but we had a good experience at Best Western Plus in Houston earlier this year. I changed the arrival time and needed an earlier check in and the hotel was able to accommodate us. She even helped me figure out Uber for the first time. She has great soccer stories, and was able to arrange for a later checkout for us also. She was the best.

The staff was super friendly and helpful. The hotel was walking distance to the baseball stadium and a couple food places. Nice quaint smoking area outside. Pet friendly (even though we didn't take our dogs). Nice breakfast buffet in the morning.

The location was excellent for our plans in the area. The breakfast was great both days that we stayed. The waitress in the restaurant of the hotel was super busy but still gave great service, she even went above and beyond when my daughter left her retainer to make sure we got it back.

The management here is doing a great job. The breakfast budget is going to the breakfast (not the manager's pocket). Breakfast had scrambled real eggs each day and also hard boiled eggs for we who shant eat yolks. There was bacon and or sausage every day. There were rotating days of blueberries, hand cut strawberries, raspberries. There were apples daily and bananas sometimes. There were bagels, toast, pastries, muffins, yogurt and cereal everyday. Waffles and pancakes alternated days. Breakfast was presented resort/convention style by staff who were clearly trained or at least led by culinary trained chef(s). They accept tips and we left plenty...we primed the tip jar when possible. The room was clean and QUIET as we always request ahead of assignment. Room service was performed accurately on days we didn't have the 'do not disturb sign out'. ALL basic 3 start hotel assignments were exceeded. This is easily a 4 star hotel. (I wonder why they are not 5 star?) We will book this hotel any time we visit and by chance do not stay with relatives in KCMO. I generally save 5 star ratings on surveys for folks like Jonah Salk or Mother Teresa, so when you see 5 stars in my reviews you know the place did well.

We loved the location next to Arrowhead Stadium. The staff was very friendly. The bed was very comfortable.